Customer Service Chat
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R
I need to immediately contact a support IN CHAT
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Welcome to Customer Service. Please tell us a little more about what you need. How can we help?
R
When this system SENDS ME A MESSAGE, MAKE SURE A LINK TO WHATEVER IS INCLUDED. I GET DAMN TIRED OF THE MESSAGE JUST OPENING A DAMN SEARCH WINDOW AND THAT IS A POOR ASS WAY TO DO SUPPORT !
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We’re passionate about customer service, so feel free to ask us questions about that. We’re here to help with orders, payments, or your account.
What do you need help with?
R
Something not listed above
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If you need more help on this issue, you can chat with an associate or request a phone call.
For other issues you can always go to the Customer Service Home Page where you can self-serve or search help pages. What would you like to do?
R
Chat with an associate now
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If you have details you think would help the associate, type them here.
While chatting, if you do not respond within 2 minutes, the chat may be transferred to a different associate.
An associate will join the chat. Depending on availability, this may take a little while. We appreciate your patience.
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Iqra has joined the chat
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Amazon Alexa What else can Alexa+ do?Browse built-in capabilities and thousands of add-ons in the Alexa+ Store. Tap to visit the store.
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Hi there! I'm Iqra and I'm excited to help you resolve whatever you need today. How can I make your day easier?Attention! Please do not share complete credit card information (including all 16 digits, CVV or expiry date) anytime during this interaction. For verification purposes, we might only request the last 4 digits of your card-nothing more.
R
IQRA ... can you see this message I keep getting from Amazon WASTING MY TIME AND BANDWIDTH WITH NO DAMN LINK AND ALL IT DOES IS OPEN A SEARCH WINDOW ???
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I am really sorry for the hassle, as you stated.But be assured I am here to take care of the issue and will definitely make sure to fix the problem for you.
Please allow me a moment to check this for you.
R
I have asked Amazon Support MULTIPLE TIMES TO FIX THIS CRAP AND I'm ABOUT TO BROADCAST THIS LACK OF SUPPORT TO EVERY SOCIAL MEDIA SITE AND ALSO HAVE IT ON THE LEAD ARTICLE ON OUR OWN PRIVATE WEB SERVER SO EVERYBODY CAN SEE HOW DAMN IGNORANT THIS IS AND THE LACK OF ANY SUPPRT FROM AmAZON, EVEN AFTER SPENDING THOUSANDS OF DOLLARS A YEAR FOR THIS P{RIME SERVICE.
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let me get you connect with our dedicated team please stay connected
Iqra has left the chat
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Vishal has joined the chat
R
Yeah, right now... I AM PISSED OF FROM SEEING THIS CRAP COMING TO MY MESSAGES.
V
I am really sorry for the inconvenience,
my name is Vishal.Please allow me a moment to review the previous correspondence.
R
VisHal, I WANT THAT ISSUE FIXED BEFORE IT SENDS ME ANOTHER DAMN MESSAGE. PUT A DAMN LINK IN IT !!!!!
V
Could you help me with the screenshot of the message?
https://www.amazon.com/image-attachments-retail-page/uploadAttachment?requestId=0894d441-5f5d-4a4e-91af-89be3e2137ec
R
I WILL KEEP CONTACTING SUPPORT EVERY TIME I RECEIVE A MESSAGE LIKE THAT AND REPLICATE THE CHAT LOGS SO EVERYBODY ELSE CAN SEE THE NON-SUPPORT FROM AMAZON.
V
upload it here
R
I SENT YOU WHAT THE TEXT WAS, ARE YOU JUST THAT INCOMPETENT ALSO ?
V
May I know where you get these messages
?
R
THIS STUPID CHAT INTERFACE DOES NOT SUPPORT COPY AND PASTE, LACK OF SUPPORT !
V
I understand this issue is frustrating, and I'm here to help. Let's keep the conversation respectful so I can continue supporting you. If this unprofessional language continues, I'll have to end the contact.
R
GIVE ME A LINK OR ANY OTHER METHOD SINCE YOU APPARENTLY CANNOT READ A LINE OF ENGLISH
V
I'm sorry for the inconvenience you've experienced in this case.
R
I understand this issue is frustrating, and I'm here to help. Let's keep the conversation respectful so I can continue supporting you. If this unprofessional language continues, I'll have to end the contact.
RESPECTFUL IS TAKING CARE OF THE ISSUE IN A TIMELY FORMAT, SOMETHING THE SUPPORT GROUP OF AMAZON HAS BEEN FAILING FOR YEARS RIGHT NOW !
GIVE ME A LINK OR ANY OTHER METHOD SINCE YOU APPARENTLY CANNOT READ A LINE OF ENGLISH
V
https://www.amazon.com/image-attachments-retail-page/uploadAttachment?requestId=0e52f434-e824-4315-b96e-320f8fdea657
Please send it here
let me know once done
R
IT IS THERE NOW.... BTW, TELL YOU SUPPORT TO MAKE THAT AREA WORK WITH COPY AND PASTE AS WELL.
V
Thank you for letting us know
R
FIX IT. I'm done wasting my time today. IF I GET ANOTHER MESSAGE WITHOUT A LINK IN MY MESSAGES OR EMAIL, I WILL BE BACK
V
I'm sorry for the inconvenience caused.
R
I WANT A TRANSSCRIPT SENT TO MY EMAIL... AND YOU HAVE MY EMAIL ADDRESS.
V
You can scroll up anytime for the transcript or take a screenshot
The Alexa+ Store is available in the latest version of the Alexa app
Access the Alexa+ Store through the More menu in your Alexa app.
To manage your add-ons and services, tap the gear icon to open the Manage page. Under My Experiences you can:Manage account links and permissions for Alexa+ services.Review and manage original Alexa skills through the Manage Original Skills option.
R
I DO NOT TAKE VOICE CALLS... AND IF I DO, I RECORD EVERY SECOND BEFORE I EVEN OPEN THEM
You can scroll up anytime for the transcript or take a screenshot
V
let me connect you with the Alexa plus team
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Andy has joined the chat
Vishal has left the chat
A
Hello, this is Andy. I'm a supervisor here at Amazon. I'll be glad to assist you today.
R
Hello, this is Andy. I'm a supervisor here at Amazon. I'll be glad to assist you today.
FIXTHE MESSAGES SENT... PUT A LINK IN THEM SO IT DOES NOT OPEN SOME STUPID SEARCH PAGE AND WASTE MY TIME ANYMORE !
A
I am terribly sorry read that.
R
Yeah, I'm pissed off and have been dealing with that same issue WAY TOO DAMN LONG NOW.
A
If you're having issues adding an attachment. I can gladly send you an e-mail that you can reply to and add any files needed, instead. Would that be okay?
R
I sent the screen print of that image... I also pasted the text above. I can not help your support group do their jobs, only some decent education from a competent teacher can do that ... and that takes experience also.
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Bryan has joined the chat
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Hello Robert, my name is Bryan. I’m a member of the Digital and devices leadership and escalation Team. Checking for the information submitted. One moment please
R
Bryan... just fix the messages by adding a link... I guess nobody else understands the frustration of opening something to an ignorant search page with junk messages.... I use a PC but use Microsoft Phone Link... so messages come to my PC instead of dealing with some toy cell phone and it's limitations... so with no link, those are just a waste of bandwidth and my time anymore.
I have asked MANY TIMES TO FIX THAT WITH A LINK.... and I will continue until that issue is fixed... especially when I get in a bet mode like the one today .
B
Still checking please stay connected
R
No problem. I just copied this transcript over to my web server so I can make it public and share to all the social media sites I admin on as THE NATIONAL ADMIN FOR THE UNITED STATES MINUTEMEN - AMERICAN PATRIOTS COALITION..... http://iii.thruhere.net
B
I am not understanding what link are you referring to ? I see you are asking for a link but a link to do what exactly ?
R
WHAT EVER MESSAGE YOUR SYSTEMS SEND TO ME NEEDS A LINK SINCE YOUR SYSTEMS ASSUME IT IS GETTING OPENED ON A STUPID CELL PHONE AND THAT IS NOT WHAT HAPPENS AND THAT MAKES IT USELESS AND A WASTE... BY ADDING THE LINK TO THE MESSAGE, YOU FIX BOTH PROBLEMS WITHA VERY LITTLE BIT OF CODING THAT EVENAN AI CAN PERFORM.
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Bryan has joined the chat
R
DI YOU LOOK AT THE GRAPHIC I UPLOADED TO YOUR SUPPORT LINK THEY GAVE ME ?
B
Let me check
R
See, that is the king of lack of support I have been dealing with for years now over thissame issue.
B
I see that is a notification from alexa app
R
See, that is the kind of lack of support I have been dealing with for years now over this same issue.
B
It is a notification sent to your phone from the alexa app
R
IF YOU HAD READ THE TEXT MESSAGE AT THE TOP THAT WAS ALREADY REMOVED, YOU WOULD SEE THAT IT, LIKE THE ' ALEXAMESSAGE ' DOES NOT HAVE A DAMN LINK IN EITHER OF THEM AND ARE BASICALLY USELESS, JUST LIKE ME CHATTING WITH A SO-CALLED SUPPORT PERSON PLAYING THESE IGNORANT GAMES ANYMORE .
End this chat