Reolink Argus Pro and Argus PT wireless cameras

Reolink Argus Pro and Argus PT wireless cameras

Reolink camera programming – November 1, 2020

https://github.com/Benehiko/ReolinkCameraAPI/issues/15

Reolink support ( support@reolink.com ) sent me a ' cgi-jsonv1.1.pdf ' describing JSON programming but it has all the commands for the other type cameras other than just for the battery powered Argus Pro and Argus PT versions. I am now trying to make sure that these commands will work on all their platforms or if not, I want a description to the commands for the battery systems since I have both of the cameras now and want to build my own personal version of the user interface to handle camera processes that are not built into the Argus Pro or the Argus PT ( like presets or a scan function for the PT version that I could not believe was not already in those cameras )... I just found the ' CGI_command.pdf ' and have not had a chance to look thru it yet )
If anybody has any code created for these, please let me know. I haven't been building software for a good while ( Disabled, hit by a drunk late to a softball game in a Ford F150 4x4 ( 45mph ) while coming home from work on my motorcycle ( 25 mph ) from the left side as he went high on a ' Y '... I somehow jerked my left leg up or he would have took it off as he went over my motorcycle ) and trying to get back into the Microsoft Visual Studio 2019 . I used to build software for test and control systems using assembly, Pascal, C and C++ while working for United Technologies before 2001. ( and a lot has changed since then<G> )
Rfgamble@yahoo.com, Rfgamble@hotmail.com, Robert.gamble0@gmail.com
Here are the files to look over if interested
[cgi-jsonv1.1.pdf](https://github.com/Benehiko/ReolinkCameraAPI/files/5470417/cgi-jsonv1.1.pdf)
[CGI_command.pdf](https://github.com/Benehiko/ReolinkCameraAPI/files/5470418/CGI_command.pdf)
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https://install.advancedrestclient.com/install

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Reolink Support finally gives me the facts on the battery cameras Argus Pro and Argus PT wireless camera systems

November 1, 2020 @ approximately 8:30 - 9:00 AM EST

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( My reply to Reolink Support about the client software and no plans for giving their customers access to the programming features internal to the battery powered camera systems ... REALLY DISAPOINTING ! )

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.... OK...?? Then I have been wasting my time trying to even think about doing this then ? Why does the client software even have the preset function coming up for the camera if there is no plan to every use it ? This is very disappointing to me as I expected that in a modern piece of ' intelligent ' equipment.
I sure wish your support group had told me that in the first place instead of sending me something and me having to hunt all over the place and find out after all this effort that I will not be able to fix the issues inside the battery powered Reolink devices by creating my own process.
I still have a hard time believing that the Argus PT does not have a way to scan the area automatically or to use presets as most other pan and tilt systems have... why would somebody even want the system if it can not perform those tasks without somebody watching every second of the camera operation ? I thought that was the reason to have a pan and tilt system instead of stand alone IP cameras looking at different views.
Well, that shoots down my idea of getting any more of these PT cameras for my property for the time being... I could have saved a lot of money by getting multiple cameras for the areas and have the coverage I expected instead of this ' toy ' that would require a dedicated operator 24x7x365 to operate it so the area could be monitored the way it should be. I could have bought a couple of the Argus Pro cameras with the cost of this system and looking at other manufacturers cameras I could have purchased a complete recording system with multiple cameras for the price I paid for this.
How soon does Reolink plan to have the software / firmware fixed in the battery system to use those functions that are already included in the client software? ... or should I just scrap this idea and look for a different system to handle my needs ?

Thank you for finally busting my bubble of hope. I can now scrap the software I was going to build for this project ( Thank GOD that I only pulled down the development software that was free from Microsoft instead of spending more cash for the current professional Visual Studio... I just wasted a few weeks putting all this together while exploring / researching the issue ).

I am really glad that I noticed the facts when asking about why the presets were not working in the client software... and the information other people had put up about the differences in the API on GITHUB that finally brought this to a resolution.

A VERY disappointed disabled customer,

Robert Gamble.

On Sunday, November 1, 2020, 4:45:42 AM EST, Doris (Support) <support@reolink.com> wrote:

##- Please type your reply above this line -##

Your request (#362637) has been updated. To add additional comments, reply to this email or click the link below:
https://support.reolink.com/hc/requests/362637

Doris (Reolink)

Nov 1, 2020, 17:45 GMT+8
Dear Robert Gamble,

Thank you for your reply!

According to the forum you sent, I need to explain that all of our battery-powered cameras can only be operated and connected through the Reolink APP or Reolink client. We did not design usable API commands.

Regarding the CGI files we sent, this is only suitable for specific models. Please refer to Which Reolink Products Support CGI_RTSP_ONVIF

Thanks for your patience.

Have a wonderful weekend! 😊

Best Regards
Reolink Support Team-Doris

Robert Gamble

Nov 1, 2020, 16:30 GMT+8
What I am really looking for is the API for the battery powered cameras ( Reolink Argus Pro and Reolink Argus PT ).

I am seeing that there is a difference in the API and the battery power cameras are using some type of ' proprietary ' API that is not available ( or at least wasn't available according to a few users on Github... Cannot connect to Reolink battery powered camera · Issue #15 · Benehiko/ReolinkCameraAPI

Cannot connect to Reolink battery powered camera · Issue #15 · Benehiko/...

I am trying to configure this API for Reolink battery-powered camera. I have enabled port forwarding for the ca...

)

I want to make sure that the pdf file sent earlier is the actual description of the commands the battery powered unit has.
When I was going thru the PDF file, I see multiple references in the code that as I understand, the cameras I have can not use... and this concerns me if I am going to try to design a program for myself that can call the functions inside the cameras I have.

The API for my camera must have a different programming reference than what I am seeing in the PDF file sent to me... and I want the reference to actual code for the battery powered cameras. That reference should not contain the ' extra ' commands I am seeing in the ' cgi-jsonv1.1.pdf '

I am working with Microsoft Visual Studio 2019 and can get about any Microsoft product to try ( I've been exploring many of the Microsoft programming languages over the years to try to keep up to date even while disabled and not working full time designing control programs )

Am I not asking the right questions about the products I purchased ?
Should I be using some other programming language ?
I am sure I can learn about any of them given the right direction / path.

I feel that even if the PT version does not include the different scan routines internally to the firmware / OS of the camera, I should be able to write my own EXTERNAL program version to make the system move to a position, detect movements and capture an image or video if it detects a movement and then move to the next location I want it to move to and repeat from what I am seeing in the commands described in the PDF for the other versions of your cameras.

Thank you for any information you can send. I am trying to make sure I am not wasting my time with the wrong commands for the cameras I have.

Please remove my mobile phone from the ' CC ' response area, I used my phone to grab a picture to send to you but did not think about your system adding it into a response. The only place these replies / responses should go to is my Rfgamble@yahoo.com email address as the primary contact... I try to send a copy to my alternate email addresses so I have multiple backups of communication routes in case something happens ( like getting removed from Facebook and Twitter and not being able to contact your group thru those areas anymore... a reason why I suggested MeWe.com which has been a great alternate social media site with a decent file area with the ability to create different folders for different cameras, software, etc in their GROUP areas that Facebook did not have while we were users / members of that now worthless unsocial media site ).
You can contact me on MeWe.com as ' mewe.com/i/robertgamble4 '
( I am also on GAB.com, Spreely.com, Minds.com, TRUMPBOOKusa.com, MAGABOOK.com, WeGo.social, WIMKIN.com, USA.life and Mumblit.com ... and a few other places but that list are some of the better social media sites on the internet right now ). I manage groups on all those sites on a daily basis but made my new ' home ' on MeWe... I have a separate window on my browser just for those sites.

Again, thank you for putting up with my questions.
Robert Gamble
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On Saturday, October 31, 2020, 7:56:41 AM EDT, Hillary (Support) <support@reolink.com> wrote:

Hillary (Reolink)

Oct 31, 2020, 19:56 GMT+8
Dear Robert Gamble,

Thank you for your reply!

Sorry to tell you that I don't know what kind of software you mean.
Could you please provide its name to me so that I can help you in a better way?

I am honored you desire to explore our cameras and software.
If you have any advice on them, please feel free to tell us.
We will try our best to make an improvement.

Thank you!

Best Regards,
Reolink Support Team-Hillary

Robert Gamble

Oct 31, 2020, 4:03 GMT+8
Can somebody give me a link to where the real software described in ( cgi-jsonv1.1.pdf ) is at ? The PDF is nice to browse thru but I would really like the code file it describes ( and anything else you can throw my way concerning interfacing with the camera system ).

These are interesting devices and can have a lot more functionality with a few more pieces of software implemented internal to the camera and also in the APP and PC software that communicates with them.

I am now assembling the software for my ' development system ' so I can start building the sub-routines to test some of my ideas. I have not been in the depths of that software for a while since I am using canned software for web pages and working on social media sites instead of interfaces with hardware like I used to while building test and control systems... ( many of the systems I designed and programmed had stepper motors or servo motors and the sensors to determine their locations and / or control speed and direction )

I envy your development people right now. I missed working with the hardware platforms when I was moved into working on the communication structures, networking, file servers and database systems.

Again, thank you for your support. My ' new toys ' as my girl friend calls them has been keeping me occupied researching.

Robert Gamble
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On Friday, October 30, 2020, 9:01:23 AM EDT, Support <support@reolink.com> wrote:

Hillary (Reolink)

Oct 28, 2020, 20:14 GMT+8
Dear Robert Gamble,

Thank you for your patience with us!

Yes, you are exactly right. The function on the app cannot be used because this function has not been applied to argue pt.
Our engineers are trying hard to apply this function to more cameras.
But I beg for your understanding that it may take some time to realize this.

If you have any problems when exploring the app and client, please feel free to contact us.
I will try my best to help you.

Thank you!

Best Regards,
Reolink Support Team-Hillary

Robert Gamble

Oct 28, 2020, 14:31 GMT+8
Thank you ! ... this is a great start.
I sure hope your software development team doesn't get mad <G>...

Since the camera I have supposedly doesn't have the preset functions, the operating software should have not pulled that PRESET screen up<G>... it just confused me since I was expecting to be able to program it thru the App and the PC interface since those are normal functions of those type cameras.

Now you have me thinking... is that PRESET a limitation in the APP and PC interface or is it actually removed from the operating system of the camera... because if the camera can not physically call those functions to set presets or what ever else is in the examples, the code will not work if sent to it and will just return error codes.

This is getting interesting to me... I was looking for ways to make it scan or run presets and schedule them.. and hoping that the Linux running my camera now can use those pieces of code you just sent.

The PC and APP for the camera are alright for basic tools to do some things for the camera but if it could cycle scan and presets and/or schedule moves to presets would make it so much better for the home user wanting to scan their backyards or other areas to preset positions and would make this a real nice system.

I am sure with the experience the programmers have with this system they should be able to implement that fairly quickly in the APP and in the PC version for this camera system... and modify the Linux routines to accept these program calls if needed.

Again, Thank you for this information. I'll be doing more digging on it now.

Please let me know if those calls to the camera will work on that camera... ( I wouldn't know why it wouldn't ... <G> )

Robert Gamble
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On Wednesday, October 28, 2020, 1:46:32 AM EDT, Hillary (Support) <support@reolink.com> wrote:

Hillary (Reolink)

Oct 28, 2020, 13:46 GMT+8
Dear Robert Gamble,

Thank you for your reply!

Yes, I think you are excellent at understanding and exploring the app.
Sorry to tell you that Argus PT. does not support setting preset. For more details, please refer to Which Cameras Support Preset Function

And I have also attached a file for the CGI command, hope that is helpful for you.

Thank you!

Best Regards,
Reolink Support Team-Hillary

Attachment(s)
cgi-jsonv1.1.pdf

Arielle (Reolink)

Oct 26, 2020, 20:52 GMT+8
Dear Robert Gamble,

Thanks for your valued feedback and your support to us.
We will take all your suggestions seriously.

May I know are you referring to the manual record function on APP? If yes, the recordings should be saved on the photo album, would you mind help check?

We appreciate you for being patient with us while solving the issue.
Look forward to your answers.
Have a nice day.

Best regards,

Reolink Support Team-Arielle

Robert Gamble

Oct 26, 2020, 0:49 GMT+8
You are doing fine... I am still in earning mode along with trying to catch up with things after I've been gone from my place in Florida for over a year... this stuff grows like a jungle in no time.
I had to make multiple sites for alternative and backup presence since Facebook removed all of the admins and our almost 4000 groups and pages of the US Minutemen. They constantly changed the rules and at the end had went back over 3 years to find things to put me on suspension and then they ' disabled ' out accounts so many of us have no way of seeing anything on Facebook or to contact businesses, our representatives, our government support sites, our distant families and friends. Many had their small businesses on Facebook with all the pictures of their items uploaded and lost it all in minutes on August 19, 2020.
At least we can still see things on twitter, even if we can not reply or do most other things.
MeWe,com also has a decent file area for groups that has a folder system to help manage the files into different categories... and a real decent chat system too. It does not take long to get used to but some people used to the restrictions on Facebook still do not use all the tools available.
When your team builds a site, send me a link and I'll share it in a few places.
..
Btw.. talk to your development group about adding a file manager to the camera interface so we can easily send them to email or move/copy them to our local drives ( or other locations if possible )
I've tried to record some small videos and still having problems understanding where they are ( or have not configured storage correctly yet ?? ) and playback does not seem to be able to find them from the android interface.
I'm still digging thru help documentation as I get time. Added the memory card last night and still working on those issues. I keep building up my ' web library ' of links I find interesting on my web server... makes it easier than repeating searches<G>
Have a great day !

On Sunday, October 25, 2020, 12:25:29 PM EDT, Hillary (Support) <support@reolink.com> wrote:

Hillary (Reolink)

Oct 26, 2020, 0:25 GMT+8
Dear Robert Gamble,

Thank you for your reply!

If you forget the password of your Reolink account, please refer to What Should I do if I Forget my Reolink Account Password.

I must acknowledge that your idea is wonderful, and I have forwarded it to the person who is responsible for it.
We will make an improvement in the future.

Thank you!

Best Regards,
Reolink Support Team-Hillary

Robert Gamble

Oct 25, 2020, 12:48 GMT+8
Hillary,

Your company needs to build an alternative presence on some of the other social media sites.. MeWe.com is one of the best I have experienced.

Facebook and Twitter both removed many people from using their systems ( censoring / ' fact checking ' bull crap ) so your company should have an alternative way to contact your customers ( I try to find the ways ) for support and new product information.

Robert Gamble

On Saturday, October 24, 2020, 9:57:55 PM EDT, Hillary (Support) <support@reolink.com> wrote:

Robert Gamble

Oct 25, 2020, 12:40 GMT+8
I finally received my MicroSD card and now exploring the settings.
I had the camera monitoring my driveway thru my front window and had just set up the motion detection. I was working on something else and heard my phone going off like an email or something had triggered it... and I looked at the PC app and the Amazon Prime delivery van was sitting at the end of my driveway, my memory had arrived and the camera had detected the van before the driver even got out. I met him coming up the driveway and thanked him for the delivery,
I am also impressed with the night vision of the system, I moved it from inside ( The glass was causing a glare from the illumination leds ... even though I could not see it myself ) to my back porch overlooking the back yard. I was real tired from everything and laid down and about an hour later the alarm went off. Our dog had went outside to investigate as she normally does after almost every noise... and had triggered the motion detection. I was looking over the live image and seen a flickering light and zoomed into it. A shrub was being moved enough to let a light flicker thru... but I noticed I could read the numbers on the boat sitting nearby and it was pitch black.
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Could you please tell me what is the error message when you log in to the app with your account?
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From what I remember, the name or password was not correct. Now I have at 3 different passwords ( one for admin account in the camera, One for your web site and one for the cloud, which also can use my Google Account to verify me. )
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May I ask that you have registered a Reolink account? Please refer to What is an Reolink Account? and How to Register an Reolink Account?
Please note that you need to register one before log in to the app with an account.
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Yes, as I was reading thru documentation it seemed like a decent idea, especially with the ' free ' account ( since I am disabled, I have very little to spare most of the time and save to the point I am sometimes called a penny pincher )
-------

For how to initially set up the camera on the PC, you are exactly right, and I am impressed by your expertise in dealing with the configuration of the camera.😊
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<G>... I guess growing up in a family that demanded decent school proficiency helped, along with my technical training in Electrical / Electronic Engineering. I had to learn many different pieces of bleeding edge technology while designing test and control systems for our automation in the automotive assembly plant I worked at over 20 years of my ' professional ' life. I did not expect the company to send me to a class on every piece of new equipment and often took the documentation home to read and had shelves of books after awhile. I also had to learn many different programming languages the same way, build sample programs myself and build a library of procedures I could recycle. I was in the Microsoft Windows 95 preview groups, and continue to keep in the preview versions as I still tinker with new technology. One thing, it is very hard to ask for help on a subject when you are at the front of the pack debugging it.
----
Enjoy. I've been compiling this email response bit by bit as I'm multitasking<G> If I run into something I really can't get past, I'll get hold of you again. I still want a pan and tilt outside camera as my next project<G>... maybe my own little Christmas present.

BTW, I've been building my own little note area on my web server as I learn this system... here is the link... http://iii.thruhere.net/Reolink-wifi-camera/reolink_ip_wireless_surveillance.html

On Saturday, October 24, 2020, 9:57:55 PM EDT, Hillary (Support) <support@reolink.com> wrote:

Hillary (Reolink)

Oct 25, 2020, 9:57 GMT+8
Dear Robert Gamble,

Thank you for your information!

Could you please tell me what is the error message when you log in to the app with your account?
May I ask that you have registered a Reolink account? Please refer to What is an Reolink Account? and How to Register an Reolink Account?
Please note that you need to register one before log in to the app with an account.

For how to initially set up the camera on the PC, you are exactly right, and I am impressed by your expertise in dealing with the configuration of the camera.😊

Hope all is well for you, and hear good news from you.

Thank you!

Best Regards,
Reolink Support Team-Hillary

Robert Gamble

Oct 24, 2020, 22:30 GMT+8
I reset the camera and it does not come up with ' user name ' but does come up with a password prompt. I then followed to the build cloud account and have a ' Rfgamble@yahoo.com ' user name and then had to reset the password thru my email and filled out my user profile and joined the free version of the ' cloud '... now I am back to the android app and it will not take either password for my user name... what is the default name ( I seen admin on the PC web screen )
I have left the ' app ' screen open right now.
The PC program as my ID as ' Rfgamble #247936 ' in the top left corner... ( sitting on this web page .. My Account - Reolink .. ' //Reolink.com/my-account/edit-address/billing/ '

My Account - Reolink

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Should I use the ' admin ' as the user name and then the password I used on the android app ? I am a little confused right now... and setting here waiting<G> I am leaving myself logged into the cloud but now trying to get back into the android app to access the camera.
I did write every username and password down this time, and the PC did capture the user name and password created on that platform.

On Saturday, October 24, 2020, 2:21:51 AM EDT, Hillary (Support) <support@reolink.com> wrote:

Attachment(s)
Snapshot_20201024_3.JPG

Hillary (Reolink)

Oct 24, 2020, 14:21 GMT+8
Dear Robert Gamble,

We indeed have an R&D department to deal with those technical problems.
And of course I will forward your kind feedback to them so that our products will be more customer-friendly.
Here is a link to guide you on how to get started with the Reolink app: Getting Started with Reolink App.
Hope that is helpful for you.
And we will also develop some manuals to help our customers use our products easily.

Thank you!

Best Regards,
Reolink Support Team-Hillary

Robert Gamble

Oct 24, 2020, 0:49 GMT+8
I added you to my contacts on my Samsung and sent a picture from the app... from the front room of my house in Florida. I guess I should have made it clear it was a phone because the response to the text message had a lot of web formatting in the body of it.
This is a learning experience on your product. Amazon sent me a request to review the camera but I can not honestly do that until I get it fully operational to my satisfaction.
Does your company have any ' software tools ' for the owners / technicians to use to manage these cameras or to help debug issues ? I was browsing around the files inside the folders of the android phone viewing the contents of the files but had no way to really decode the information... ( curious engineer <G> )... I was hoping to find a file that had a name and password I might recognize.
It would be real handy if your company could build a few tools to help manage incidents like me losing the name and password<G>... every bit of help you can give your customers helps sell more... and a few of my friends have already asked about the new link I placed on our web server about the camera. ( I am one of the few National Admins for the United States Minutemen groups and pages... Your company should build a presence on MeWe.com since Facebook and twitter removed thousands of conservative accounts and Trump supporting groups and pages since August 19, 2020... we can not join Facebook support groups or twitter to see the information... and I hope you know, conservatives are the ones that spend more money on items like yours, especially members like we have that are often owners of businesses concerning security services and supplies )
Again, thanks for the reply to my question.

Robert Gamble

On Friday, October 23, 2020, 5:17:54 AM EDT, Hillary (Support) <support@reolink.com> wrote:

Hillary (Reolink)

Oct 23, 2020, 17:17 GMT+8
Dear Robert Gamble,

Thank you for your reply!

Sorry to tell you that if you forget the password, the only way is resetting the camera.

And please note that if there is no SD card in the camera, then it cannot be recorded.
I guess the video or picture you mentioned is manually capturing: How to Manually Capture/Record via Reolink App
Could you please send me a picture to show the problem you mentioned so that I can correctly define it and help you quickly.

Thank you!

Best Regards,
Reolink Support Team-Hillary

Robert Gamble

Oct 22, 2020, 22:38 GMT+8
According to page 6 of the book, it can be but first must be setup by the android app. This is probably the best communications route since we both have a copy of what transpired... and I used to have to do this with a German company that built a relay assembly line for our US plant's ... if I wanted to talk to them about support, I had to call them in the middle of the night here<G>... so I am used to odd hours for tech support because I was tech support<G>
I will figure this out ASAP... way too many irons in the fire at the moment, I have my Straight Talk phone guy on voice trying to fix an old name associated with my phone getting removed... I get calls for ' Sarah ' and I've had this phone number for about 14 years.. never really bothered me because I only had 1 friend with a real home phone that seen it but now getting calls from political and bill collectors hunting that Sarah down too.
Launch at Cape Canaveral at 12:14 this morning... hoping to make it up there to watch a rocket launch... SpaceX is sending another one up... it is wild watching them land those back on the ground !
I have until Sunday before the MicroSD cards get here... gave me an excuse to buy another 1tb card at $15 too<G> ( my girl friend say ' boys and their toys ' ) ... I would still like to know if your tech group can fix a login and password name on that camera without me resetting everything back to factory and starting again... I know AT&T had a way to access their hardware when the local administrators were locked out ( especially when they fired the guy without getting the password to the system and then stuck ME with taking care of it )
Again, thank you for all your responses and I hope you are passing these to the other 2 names that were on the address list to start. I know how crazy support can get.
I added the other 2 names of members of your group and cc'd my other email addresses too.
On Thursday, October 22, 2020, 5:35:22 AM EDT, Hillary (Support) <support@reolink.com> wrote:

Hillary (Reolink)

Oct 22, 2020, 17:35 GMT+8
Dear Robert Gamble,
Thank you for your patience with me!
If it is inconvenient for you to type the words, we can also talk by phone if you have any problems.
Please note that Argus pro cannot be accessed on a web browser.
Thank you!
Best Regards,
Reolink Support Team-Hillary

Robert Gamble

Oct 22, 2020, 16:25 GMT+8
<G>... Thank you. I can see from reading my last response that I was getting tired. I never had typing... had way to many different keyboards to work with and it shows sometimes... Best part, It show I'm just human and can make mistakes like anybody else.

BTW, Thank you for the support link... I added it into my little web page I made about this experience so far... and that will help me remember some of these things and I won't have far to look.

I also purchased a couple 64gb MicroSD cards from Amazon and to make it over the $25 for free shipping, I ordered another 1tb MicroSD for about $15... they should be here about Sunday.

Have a good day !

On Thursday, October 22, 2020, 4:06:56 AM EDT, Hillary (Support) <support@reolink.com> wrote:

Hillary (Reolink)

Oct 22, 2020, 16:06 GMT+8
Dear Robert Gamble,

Thank you for your reply!

I am really honored to email with you. You are so professional in your jobs.😀

Please don't worry about that. I can receive your email. You receive the email maybe because of the privacy policy of the yahoo or Gmail.

If you have any problems, please feel free to contact us, and here are ways you can contact us: How to Contact Reolink Support

Thank you!

Best Regards,
Reolink Support Team-Hillary

Robert Gamble

Oct 22, 2020, 14:14 GMT+8
I sent this mail response to let you know there is some type of problem Google seems to be having in some of our responses... not really sure what the solution is but here was the message I got when replying... best way I knew to get the message thru ad report the issue.
Good luck. I'm still reading and ' playing ' with the camera and about to call it a night.... even built a little web page on m own web server so I can find the articles again<G>...
http://iii.thruhere.net/Reolink-wifi-camera/reolink_ip_wireless_surveillance.html

Robert Gamble

Oct 22, 2020, 10:55 GMT+8

I do not understand why Google did not take this but I wanted you to see the error message it sent to me as well. I forwarded a copy to my Yahoo mail too.
Robert Gamble
Rfgamble@hotmail.com
Rfgamble@yahoo.com - preferred
Robert.gamble0@gmail.com
Robertfgamble@att.net
??
??
From: Microsoft Outlook <postmaster@outlook.com>
Sent: Wednesday, October 21, 2020 10:09 PM
To: pr@reolink.com <pr@reolink.com>; sales@reolink.com <sales@reolink.com>; Support <support@reolink.com>
Subject: Undeliverable: Re: Reolink Argus Pro

mx.google.com rejected your message to the following email addresses:

pr@reolink.com (pr@reolink.com)
Your message wasn't delivered because the recipient's email provider rejected it.

mx.google.com gave this error:
Unauthenticated email from yahoo.com is not accepted due to domain's DMARC policy. Please contact the administrator of yahoo.com domain if this was a legitimate mail. Please visit https://support.google.com/mail/answer/2451690 to learn about the DMARC initiative. s15si123939otr.298 - gsmtp

sales@reolink.com (sales@reolink.com)
Your message wasn't delivered because the recipient's email provider rejected it.

mx.google.com gave this error:
Unauthenticated email from yahoo.com is not accepted due to domain's DMARC policy. Please contact the administrator of yahoo.com domain if this was a legitimate mail. Please visit https://support.google.com/mail/answer/2451690 to learn about the DMARC initiative. s15si123939otr.298 - gsmtp

Support (support@reolink.com)
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From: Robert Gamble <Rfgamble@yahoo.com>
To: Support <support@reolink.com>
CC: Robert Gamble <robert.gamble0@gmail.com>, "pr@reolink.com"
<pr@reolink.com>, "sales@reolink.com" <sales@reolink.com>
Subject: Re: Reolink Argus Pro
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Attachment(s)
unnamed_attachment_1.eml

Robert Gamble

Oct 22, 2020, 9:59 GMT+8
I am from the United States... I used to live in Ohio and worked for United Technologies Automotive as an Electronic Engineer, Test and Control System Engineer, Systems administrator, Network Engineer, Communications Engineer... ( about anything that had to do with computers, phone systems, LANS and WANS, Servers, etc... I was stuck with it <G> at least until 2001 when Lear Corporation was selling the assembly lines after purchasing our division from United Technologies Automotive. I loved the challenges of my different jobs, always playing with bleeding edge equipment, programs, etc )

I never seen anything about cloud services ( or at least do not remember seeing anything about it ... working setting the camera up with a phone was a little unusual for me... I am used to setting things up with a pc and then adding it to a phone<G> ) I seen something in the book and in the help I've been looking at all day as I get time. I really didn't want to reset this back to factory but if I have to go thru it again, I will. I can't believe I didn't write the login name and password down... but I'm getting spoiled with the password program on my Firefox browser and I also use Firefox on my android phone... and they all sync across the platforms and my different laptops I use around here ( I have my own personal web server on a laptop behind me ).

Sorry ! ... I didn't hit the reply to all on this one... ( i sent the original from my Yahoo account and did a CC to my Microsoft and Gmail accounts for reference ) ... please forward to who ever needs it please.

Robert Gamble
Rfgamble@hotmail.com
Rfgamble@yahoo.com - preferred
Robert.gamble0@gmail.com
Robertfgamble@att.net
??
??

Hillary (Reolink)

Oct 22, 2020, 9:42 GMT+8
Dear Robert Gamble,

Thank you for contacting Reolink Support!

I am pretty sorry for your experience.
You must be excellent when you are an IT Analyst.

The maximum SD card recommended to you is 64GB. If the SD card is much larger than this, there may be a compatibility problem.
And if you don't insert an SD card, then you cannot playback the recording, as the recordings are saved in the SD card. So that is why you see the notice: No camera SD card is detected. You may not access the playback feature.
For more details to choose an SD card, please refer to Choose Micro SD Card for Reolink Cameras

May I ask where are you from? Because the cloud service cannot be used in some countries, and the recordings in the SD card and in the cloud can be the same, and they are not conflicted.

If you have any other queries, please feel free to contact us.

Best Regards,
Reolink Support Team-Hillary

Robert Gamble

Oct 22, 2020, 9:26 GMT+8
Is there a way to fix the user name and password in this Argos Pro camera without having to go thru setup again... I guess I trusted my password program too much to collect it... I used to write more down than I do now. I can access it and watch video from my android phone I used to set it up... I was not really prepared to HAVE to use my phone to set something up like this... I usually do everything on the PC.
Thank you for any advice.
And PS... make sure the advertisement make it plain that you need a MicroSD card and the max size this can handle ( a 1TB is about $34 now from Amazon... and this camera wanted to reformat the 1tb MicroSD I have and tried to use... but I did not want to lose the other information I had placed on it since I was not planning on leaving it in there but wanted to test the playback since it said I couldn't without the SD card but the ad says it can use the ' Cloud ' )... a little confusing since you have to have it and those cards are so inexpensive they should be included with the camera anymore.

On Wednesday, October 21, 2020, 5:01:31 PM EDT, Robert Gamble <Rfgamble@yahoo.com> wrote:

I recently purchased your Reolink Argus Pro camera ( X001UTEB5V ) and wonder what size microSD memory card can be used in it... ( I just purchased a couple of 1TB microSD cards but had plans for those ).
I never noticed anything about needing a memory card also on the Amazon site when I purchased it or I would have ordered a few when I purchased it also.
The description does say it has a slot but it also mentions saving the video to the ' cloud ' and when I access the camera it says ' No camera SD card is detected. You may not access the playback feature '
Here is what I see on Amazon about this camera I ordered..
"
About this item

Wireless DIY Installation - The Argus Pro can be easily mounted and installed both indoors and outdoors, eliminating the need for professional help. With an IP65 weatherproof certification, Reolink Argus Pro has proven its durability against harsh weather, like heavy rain and extreme sun.
Rechargeable Battery-Powered - With micro USB port and rechargeable battery, Argus Pro can be standalone for up to 4-6 Months, or charged by a universal 5V 2A power adapter or by the Reolink Solar Panel to get continuous power supply. (Power adapters and Reolink Solar Panels are sold separately).
Full HD Video Display with Starlight Night Vision - Equipped with 1920×1080 resolution, the Argus Pro captures smooth, crystal-clear videos. Advanced image sensors installed in this outdoor security camera, which provides you with clearer night-vision footage for up to 33ft.
Instant Playback for Local or Cloud Storage - The Argus Pro allow users to add microSD cards up to 64GB of space to their wireless security camera. Save motion triggered videos to your SD card and Reolink Cloud swiftly. Recorded videos can be replayed via the Reolink app and client, without any additional subscription fees.
Standalone Setup and Operation - Users can install and operate Argus Pro by directly connecting to a 2.4G wireless router. This eliminates the need for a security base station. Comprehensive voice instructions for setting up the security camera are available on the Reolink app.

"

I also went to your support site and was looking over the ' Firmware and User Manual Download ' area and it is quite confusing... how do I know what files are needed for the camera I just received ? ( And I do not see any reference in the list of ' User Manuals ' )
'
Firmware
Follow

09/28/2020 Firmware for Reolink RLN8-410(E), RLN4-410 and RLN16-410
09/15/2020 Firmware for Reolink Lumus (IPC_325C7)
09/16/2020 Firmware for E1 Pro(513SD5)
07/10/2020 Firmware for E1 Zoom(IPC_515SD6)
07/10/2020 Firmware for Reolink IP Cameras (IPC_51316M)
07/10/2020 Firmware for Reolink IP Cameras (IPC_51516M)
06/29/2020 Firmware for E1 (IPC_517SD5) and E1 Pro (513SD5)
04/29/2020 Firmware for Reolink RLN8-410 (RLN8-410-E) and RLN4
04/09/2020 Firmware for Reolink Auto-focus IP Cameras (IPC_51516M)
04/22/2020 Firmware for B800/D800 (IPC_5158MP8M)
04/15/2020 Firmware for B400/D400/D420 (IPC_5128M/IPC_5174M)
02/26/2020 Firmware for Reolink RLN16-410 (H3MB02)
08/23/2019 Firmware for Reolink RLN8-410 and RLN16-410(Only for NVR with UID 95270000XXXXXXXX)
06/14/2019 Firmware for Reolink IP Cameras (IPC_51316M)
03/21/2019 Firmware for Reolink IP Cameras (IPC_3816M)
08/11/2018 Firmware for Reolink NVRs

'

Can this camera handle a 1TB microSD memory card ? ( they are only $32 from Amazon right now )... I have 2 of those but when I put one in the camera it said it needs formatted but I have already stored some things on it from my laptop so it is already formatted.

Thank you for any information you can send. I like having the manuals on my PC so I can read them easier ( getting old and already disabled <G> )

I guess I am lucky I had an android phone... I would have added it to the phone if I could have but did not plan to try to install it with a phone ( I do not use this smart phone for much yet... I guess I am used to the older phones with a real keyboard ( prefer a real bigger keyboard<G> ... my fingers just doesn't type good on it and the voice recognition seems to always mess up recording a text )... I prefer a PC laptop anymore if at all possible.

I may have to reset it back to factory and try again... My password program does not seem to have captured the login name and the password while setting it up initially on the phone and I was busy and never wrote it down ( I usually take notes on everything ), I guess I get to reliant on this new technology<G>... ( and I used to be an IT Analyst in 2001 before I had to go on disability because of a truck that hit me )

Robert Gamble

Oct 22, 2020, 5:01 GMT+8
I recently purchased your Reolink Argus Pro camera ( X001UTEB5V ) and wonder what size microSD memory card can be used in it... ( I just purchased a couple of 1TB microSD cards but had plans for those ).
I never noticed anything about needing a memory card also on the Amazon site when I purchased it or I would have ordered a few when I purchased it also.
The description does say it has a slot but it also mentions saving the video to the ' cloud ' and when I access the camera it says ' No camera SD card is detected. You may not access the playback feature '
Here is what I see on Amazon about this camera I ordered..
"
About this item

Wireless DIY Installation - The Argus Pro can be easily mounted and installed both indoors and outdoors, eliminating the need for professional help. With an IP65 weatherproof certification, Reolink Argus Pro has proven its durability against harsh weather, like heavy rain and extreme sun.
Rechargeable Battery-Powered - With micro USB port and rechargeable battery, Argus Pro can be standalone for up to 4-6 Months, or charged by a universal 5V 2A power adapter or by the Reolink Solar Panel to get continuous power supply. (Power adapters and Reolink Solar Panels are sold separately).
Full HD Video Display with Starlight Night Vision - Equipped with 1920×1080 resolution, the Argus Pro captures smooth, crystal-clear videos. Advanced image sensors installed in this outdoor security camera, which provides you with clearer night-vision footage for up to 33ft.
Instant Playback for Local or Cloud Storage - The Argus Pro allow users to add microSD cards up to 64GB of space to their wireless security camera. Save motion triggered videos to your SD card and Reolink Cloud swiftly. Recorded videos can be replayed via the Reolink app and client, without any additional subscription fees.
Standalone Setup and Operation - Users can install and operate Argus Pro by directly connecting to a 2.4G wireless router. This eliminates the need for a security base station. Comprehensive voice instructions for setting up the security camera are available on the Reolink app.

"

I also went to your support site and was looking over the ' Firmware and User Manual Download ' area and it is quite confusing... how do I know what files are needed for the camera I just received ? ( And I do not see any reference in the list of ' User Manuals ' )
'
Firmware
Follow

09/28/2020 Firmware for Reolink RLN8-410(E), RLN4-410 and RLN16-410
09/15/2020 Firmware for Reolink Lumus (IPC_325C7)
09/16/2020 Firmware for E1 Pro(513SD5)
07/10/2020 Firmware for E1 Zoom(IPC_515SD6)
07/10/2020 Firmware for Reolink IP Cameras (IPC_51316M)
07/10/2020 Firmware for Reolink IP Cameras (IPC_51516M)
06/29/2020 Firmware for E1 (IPC_517SD5) and E1 Pro (513SD5)
04/29/2020 Firmware for Reolink RLN8-410 (RLN8-410-E) and RLN4
04/09/2020 Firmware for Reolink Auto-focus IP Cameras (IPC_51516M)
04/22/2020 Firmware for B800/D800 (IPC_5158MP8M)
04/15/2020 Firmware for B400/D400/D420 (IPC_5128M/IPC_5174M)
02/26/2020 Firmware for Reolink RLN16-410 (H3MB02)
08/23/2019 Firmware for Reolink RLN8-410 and RLN16-410(Only for NVR with UID 95270000XXXXXXXX)
06/14/2019 Firmware for Reolink IP Cameras (IPC_51316M)
03/21/2019 Firmware for Reolink IP Cameras (IPC_3816M)
08/11/2018 Firmware for Reolink NVRs

'

Can this camera handle a 1TB microSD memory card ? ( they are only $32 from Amazon right now )... I have 2 of those but when I put one in the camera it said it needs formatted but I have already stored some things on it from my laptop so it is already formatted.

Thank you for any information you can send. I like having the manuals on my PC so I can read them easier ( getting old and already disabled <G> )

I guess I am lucky I had an android phone... I would have added it to the phone if I could have but did not plan to try to install it with a phone ( I do not use this smart phone for much yet... I guess I am used to the older phones with a real keyboard ( prefer a real bigger keyboard<G> ... my fingers just doesn't type good on it and the voice recognition seems to always mess up recording a text )... I prefer a PC laptop anymore if at all possible.

I may have to reset it back to factory and try again... My password program does not seem to have captured the login name and the password while setting it up initially on the phone and I was busy and never wrote it down ( I usually take notes on everything ), I guess I get to reliant on this new technology<G>... ( and I used to be an IT Analyst in 2001 before I had to go on disability because of a truck that hit me )

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Be Prepared, Be Reolink

Reolink Support Team
https://reolink.com
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